Know the borrower
Identity, documented income or cash flow, existing obligations and affordability.
RESPONSIBILITY / BUILT INTO THE INSTITUTIONTrust is earned.
SAMRAT MOTOR FINANCE LIMITED / EST. 1985Trust is earned.
Every single day.
Credit discipline, transparent communication, customer dignity and accountable oversight. A foundation for sustainable financial opportunity.
FOUR OPERATING PRIORITIESAmbition needs
Ambition needs
discipline.
Know the asset
Valuation, title or security checks, custody records and appropriate monitoring.
Know the portfolio
Concentrations, arrears, collections, vintage trends and early-warning signals.
Serve with clarity
Transparent terms, consent-led data handling, accessible support and respectful collections.
GRIEVANCE REDRESSALEvery concern.
Every concern.
A named next step.
Support desk
nilesh@samratmotor.in ↗1800 1234 678Start here with your concern and relevant reference details.
Grievance officer
Mr. T. E. K. Prasanna Kumar
tekprasanna@samratmotor.in ↗Raja House, Nehru Place, New Delhi.
RBI Ombudsman
If unresolved to your satisfaction within 30 days, you may approach the RBI CMS portal.
Visit RBI CMS ↗Free of charge.
Internal escalation timelines follow the approved grievance redressal policy.
STATUTORY IDENTITYOn the record.
On the record.
In plain sight.
- Legal entity
- Samrat Motor Finance Limited
- CIN
- U65921DL1985PLC019761
- Incorporated
- January 3, 1985 · RoC Delhi
- Regulatory description
- RBI Registered · Non-deposit-taking NBFC
- Public deposits
- The company does not accept or solicit public deposits.
POLICIES & DISCLOSURESClarity is
Clarity is
your right.
Fair Practices Code+
Current copies are available through the legal desk. Request information on pricing, servicing, fair treatment and recovery practices.
Privacy & data protection+
Request the current policy on collection, use and protection of customer information.
Loan documents & key facts+
Applicable terms, charges and key-fact statements should be explained before a financing commitment.
Digital lending & LSPs+
Digital arrangements are subject to applicable requirements and LSP disclosure. Ask the desk for current approved partner details.